Cancellations & Refunds
Our cancellation policy is very straight forward:
We understand that sometimes, plans can go awry. However, from the time that you make a booking, bikes are held for you in anticipation of you coming.
When you book, your options are to either pay the full amount or a deposit of $15 per person/bike ($45 per e-bike) with the remaining balance due on the day.
If you cancel your planned tour prior to the date, then there are several options:
- We can organise another day to book you in for a bike ride, just let us know within 30 days of the cancellation which day you would like to come. If you don’t inform us within 30 days you void your booking.
- We can issue you with a gift voucher for the amount paid to use at a later date. Gift vouchers are valid for 2 years from date of issue.
- If you would just like a refund, then we reserve the right to recover all admin fees, commissions and costs charged to us by the online payment gateway companies for transactions made. For amounts paid between $0 – $50 this is $5 per booking. For amounts upto $120 this is $10 per booking. For amounts above $120 it will be 10% of the transaction. Please see chart below.
Please note, we do not accept cancellations within 24 hours of the booking. If you book and do not show up at all, we reserve the right to keep all money paid to us in regards to that booking.
Cancellation due to weather
Bicycling is an outdoor event, and it may be windy or raining during the winery tour. We don’t generally cancel for unsettled weather unless we consider it to be too uncomfortable or dangerous to cycle during our operation hours.
For this to occur we would have a weather forecast for Hastings district showing rain in excess of 1.5mm per hour for two or more hours or winds in excess of 30 km/h during the period of 11am to 4pm on the booked date. These readings are taken from the MetService website. Please note, Napier and Hastings have different forecasts and can experience different weather on the day.
If the weather doesn’t look enticing for a bike ride, please call us first to confirm the forecast. Weather is rarely as bad as it looks, so give us a call first.
If you want to cancel please see the policy above. On wet days we do allow booking cancellations within 24 hours with the same terms as above.
Cancellation by On Yer Bike
On Yer Bike Hawke’s Bay Ltd reserves the right to cancel bike hires without prior warning due to weather or other related conditions. If a cancellation is due to poor weather conditions such as heavy rain or strong winds, we will endeavour to either reschedule your booking on the next available day, subject to availability or find an alternative date.
Should we not be able to find a suitable alternate date for any reason, a full refund of any deposit or payment made to On Yer Bike Hawke’s Bay Ltd will be given.