Cancellations & Refunds
Our cancellation policy is very straight forward:
We understand that sometimes, plans can go awry. However, from the time that you make a booking, bikes are held for you in anticipation of you coming.
When you book, you must pay the full amount up front. We no longer take deposits or verbal reservations.
If you wish to cancel your planned tour, please note that we do not accept cancellations on the day of the tour.
If you cancel within 24 hours of the tour then we reserve the right to keep 100% of the booking. There will be no other options ( i.e. alternate booking dates) with cancellation as such a short notice.
If you cancel more than 24 hours out but within 5 days of your booking then you can either opt for a new booking date or with a full cancellation we reserve the right to retain 50% of the booking and 50% of monies paid to us will be refunded.
If you cancel your booking more than 5 days prior to the date, then there are several options:
- We can organize another day to book you in for a bike ride, please let us know at the time of cancellation which day you would like to come on.
- If you would just like a full cancellation we reserve the right to retain a portion of monies paid to allows us to cover all admin and transaction fees incurred with your booking. This will be $5 for amounts paid up to $100, $10 for amounts paid up to $200 and 5% of the transaction for amounts paid over $200. Please see chart below for and indication of refund amounts.
Please note, we do not accept cancellations within 24 hours of the booking. If you book and do not show up at all, we reserve the right to keep all money paid to us in regards to that booking.
Cancellation due to weather
Bicycling is an outdoor event, and it may be windy or raining during the winery tour. We don’t generally cancel for unsettled weather unless we consider it to be too uncomfortable or dangerous to cycle during our operation hours.
For this to occur we would have a weather forecast for Hastings district showing rain in excess of 1.5mm per hour for two or more hours or winds in excess of 30 km/h during the period of 11am to 4pm on the booked date. These readings are taken from the MetService website. Please note, Napier and Hastings have different forecasts and can experience different weather on the day.
If the weather doesn’t look enticing for a bike ride, please call us first to confirm the forecast. Weather is rarely as bad as it looks, so give us a call first.
If you want to cancel please see the policy above. On wet days we do allow booking cancellations within 24 hours with the same terms as above.
Cancellation by On Yer Bike
On Yer Bike Hawke’s Bay Ltd reserves the right to cancel bike hires without prior warning due to weather or other related conditions. If a cancellation is due to poor weather conditions such as heavy rain or strong winds, we will endeavour to either reschedule your booking on the next available day, subject to availability or find an alternative date.
Should we not be able to find a suitable alternate date for any reason, a full refund of any deposit or payment made to On Yer Bike Hawke’s Bay Ltd will be given.