Cancellations & Refunds
Our cancellation policy is very straight forward:
We understand that sometimes, plans can go awry. However, from the time that you make your booking, bikes are held for you in anticipation of you coming. Occasionally we get busy and have to turn people away as we are fully booked.
When you book you have the option to pay either the full amount of the booking or a deposit of $10 per person/bike with the remaining balance due on the day.
Once you have booked and if you cancel your planned tour prior to the date, then we reserve the right to keep a $10 deposit per person/bike to cover administration costs.
If you book for a number of bikes and fewer people turn up than you had booked for then we reserve the right to keep a $10 deposit per person/bike for each bike reserved for the tour but not taken.
Please note, we do not accept cancellations on the day, you booked, we expect you to turn up. If you book and do not show up at all, we reserve the right to keep all money paid to us in regards to that booking.
Susie booked 8 friends to go on the Winery tour and paid $80 deposit to secure the booking. On the booked day, only 6 friends turned up. Each friend paid $40 to On Yer Bike for their bike hire and gave Susie the $10 they owed for the deposit. Susie still needs to go to the friends who didn’t turn up and get $10 from each for their deposit paid by Susie.
Cancellation due to weather
Bicycling is an outdoor event, and it may be windy or raining during the winery tour. We don’t generally cancel for unsettled weather unless we consider it to be too uncomfortable or dangerous to cycle during our operation hours.
For this to occur we would have a weather forecast for Hastings district showing rain in excess of 1.5mm per hour for two or more hours or winds in excess of 30 km/h during the period of 11am to 4pm on the booked date. These readings are taken from the MetService website: http://www.metservice.com/towns-cities/hastings. Please note, Napier and Hastings have different forecasts and can experience different weather on the day.
If the weather doesn’t look enticing for a bike ride, please call us first to confirm the forecast. Weather is rarely as bad as it looks, so give us a call first if you don’t intend to come or you may lose your deposit or be charged the full amount.
Cancellation by On Yer Bike
On Yer Bike Hawke’s Bay Ltd reserves the right to cancel bike hires without prior warning due to weather or other related conditions. If a cancellation is due to poor weather conditions such as heavy rain or strong winds, we will endeavour to either reschedule your booking on the next available day, subject to availability or find an alternative date.
Should we not be able to find a suitable alternate date for any reason, a full refund of any deposit or payment made to On Yer Bike Hawke’s Bay Ltd will be given.