FREQUENTLY ASKED QUESTIONS
Here are some questions about our bike tours.
What happens if it rains?
For this to occur we would have a weather forecast for Hastings district showing rain in excess of 1.5mm per hour for two or more hours or winds in excess of 30 km/h during the period of 11am to 4pm on the booked date. These readings are taken from the MetService website: http://www.metservice.com/towns-cities/hastings. Please note, Napier and Hastings have different forecasts and can experience different weather on the day.
If the weather doesn’t look enticing for a bike ride, please call us first to confirm the forecast. Weather is rarely as bad as it looks, so give us a call first if you don’t intend to come or you may lose your deposit or be charged the full amount.
If the winery tour cannot go ahead we will either try to accommodate you on another day (subject to availability) or give a refund.
Do I need to make a reservation?
Most of the time during the week you can turn up and we will have bikes available.
We will always try to accommodate where we can, but don’t be surprised if you turn up without a booking and we have no bikes available.
Do you have a cancellation policy?
If you cancel within 24 hours of your booking, we reserve the right to keep all money paid. If you don’t show up by 12 noon on the booking day (unless by prior arrangement) your booking will be cancelled and we will retain all money paid.
If your cancellation is due to bereavement or health reasons will be dealt with on a case by case basis.
If On Yer Bike cancel the day’s tour for any reason, we will return the deposit or give a refund. See section on cancellation for details.
Cancellation after commencement of booking: You will receive no refund once you have turned up and taken the bike out.
Do you have a group discount?
Can I bring my own bike?
Do you have child seats?
Yes, we have one child seat for infants from 11 months old – they need to be sitting up independantly to use this. We do not have anything for younger infants. These will work for children upto 15Kg in weight.
Do you have bikes for children?
Yes, we have one child trailer for 2-7 yr olds, a weehoo tagalong for 3-6 year olds, one bike for 7-9 year olds, and one for 9-11 year olds. Older children generally fit onto our range of small to medium framed bikes. Adult bikes are suitable for children over the age of 14 years.
How can I get to you?
If not driving use Hastings Taxi. Prices for 2-11 people are from $45 per shuttle (one-way) from Hastings, $55 per shuttle (one-way) from Havelock North Village and from $85 per shuttle (one-way) from Napier CBD or $95 per shuttle (one-way) from Ahuriri/Westshore. Call Hastings Taxi on 0800 875 055
We do not provide transport.
If you’re concerned about drinking see this article
Can you come and pick me up?
No, we don’t have a pick-up service. We have negotiated great rates with local taxis. Call Hastings Taxi on 0800 875 055 if you are coming from Hastings or Havelock North or from Napier. If you make your way to the On Yer Bike Base it is 15 minutes drive from Havelock North and Hastings and 25 minutes from Napier.
There are no bus routes to our rural location.
What is the best time to start?
How long will it take?
How many wineries can we visit?
This very much depends which day you come on and we cannot guarantee that you will get to all of them. Generally during the summer months (Oct to Easter) you can visit 7 wineries on the weekends and 5-6 wineries on weekdays. Over the winter months (from easter to October) this is reduced to 3-5 wineries from Wednesday to Sunday. We publish a chart on the front page of current wineries that are open.
Do I pay tasting fees?
If your group is larger than 10 people then tasting fees may be non-refundable.
Am I riding on the roads?
Can we ride in other areas?
Do I have to wear a helmet?
What happens if something happens to my bike?
What happens if my bike gets stolen?
What happens if I have an accident?
Are there places to stay nearby?
Can I camp anywhere?
We do not allow overnight camping in our car park.
Where can I eat nearby?
What time do I have to return the bike?
If you fail to do so, we reserve the right to charge you $5 per person for every half hour you are late. If this is not paid by the individual on return, we will recover it from the person who made the initial booking.
If you leave or abandon your bike at any of the wineries and do not return the bike to our base we will charge $30 per bicycle recovery fee. You will be liable for the cost of any bike(s) if stolen before we can recover it. If this is not paid by the individual on return, we will recover it from the person who made the initial booking.