FREQUENTLY ASKED QUESTIONS

Here are some questions about our bike tours.

Before the event

How much will it cost for a group?

Prices depend on what type of bike you would like, our regular bikes are $55 per person, Our tandems are $110 per couple and our ebikes are $90 per person. Multiply that by the number of people coming.

What happens if it rains?

Bicycling is an outdoor event, and it may be windy or raining during the winery tour. We don’t generally cancel for unsettled weather unless we consider it to be too wet or windy to cycle during our operation hours.

For this to occur we would have a weather forecast for Hastings district showing rain in excess of 1.5mm per hour for two or more hours or winds in excess of 30 km/h during the period of 11am to 4pm on the booked date. These readings are taken from the MetService website: http://www.metservice.com/towns-cities/hastings. Please note, Napier and Hastings have different forecasts and can experience different weather on the day.

If the weather doesn’t look enticing for a bike ride, please call us first to confirm the forecast. Weather is rarely as bad as it looks, so give us a call first if you don’t intend to come or you may lose what you have paid – we don’t refund if you don’t turn up.

If the weather is so bad to make a really awful day’s cycling, we will either try to accommodate you on another day (subject to availability) or give vouchers for you to book another day.

Do I need to make a reservation?

For weekends, yes! At least 24 hours in advance and subject to availability. For larger groups you may have to book a few weeks in advance.

Most of the time during the week you can turn up and we will have bikes available.

We will always try to accommodate where we can, but don’t be surprised if you turn up without a booking and we have no bikes available.

Do you have a cancellation policy?

Yes. Please see our cancellations and refunds page for full details.

Do you have a group discount?

Our prices are competitively priced for the service we offer, it takes as much effort to run a large group as a small group. So, at this stage we are not offering discounts for large groups.

Can I bring my own bike?

We would prefer that you do not. We are a bike hire company, so we would obviously recommend you to use our bikes.

If you do bring your own bike, please make sure it is roadworthy. If you would like us to pump up the tyres we will charge $10. If you come with a flat tyre, we may change it for $25-$45 depending. Other fixes/repairs are charged out at $75 per hour (minimum charge – 1 hour).

Do you have child seats?
Yes, we have one child seat for infants from 11 months old – they need to be sitting up independantly to use this. We do not have anything for younger infants. These will work for children upto 15Kg in weight.
Do you have bikes for children?
Yes, we have one child trailer for 2-7 yr olds, and one bike for 7-9 year olds, and one for 9-11 year olds. Older children generally fit onto our range of small to medium framed bikes.  Adult bikes are suitable for children over the age of 14 years.

Getting there

How can I get to you?
Most of our customers drive to us and are responsible in using a desingated driver for the trip home.

You can use Hastings Taxi. Approximate prices for 2-10 people are from $50-$55 per shuttle (one-way) from Hastings, $55-$60 per shuttle (one-way) from Havelock North Village and from $90-$110 per shuttle (one-way) from Napier CBD or $100 per shuttle (one-way) from Ahuriri/Westshore.  Please call the taxi companies directly for a quote and to book a time.

We do not provide transport.

Can you come and pick me up?
Unfortunately we do not have the facilites to transport bikes and people around Hawke’s Bay, there are a few other companies that do.

You’ll also find these companies charge an extra $50 per person to do so. We beleice that once you have gathered four or more people it would be cheaper to organise your own transport through a taxi service with a maxicab.

On the day

What is the best time to start?

Best time to arrive is about 10am  to 10.30am we can get you on your way fairly quickly. You then have until 5pm to return the bikes.

How long will it take?
From our shop in Clive we have short 2-hour rides and 4-hour rides for peope who wish to take only a few hours.

For winery tours, we would recommend that you make it a whole day activity. Depending on the number of wineries you visit and time spent at each winery, we estimate you will spend at least one hour per winery you visit – and time gets away from you!

How many wineries can we visit?
This very much depends which day you come on and we cannot guarantee that you will get to all of them. We publish a chart on each of the tour pages of current wineries that are open.
Do I have to make reservations for wine tastings?

This very much depends on your group size. If you are a couple out for a day’s wine tasting, then you can most likey turn up without a reservation depending on how busy the winery is. But if you are turning up with six people or more then it would be essential to make a booking. 

Do I pay tasting fees at wineries?
All wineries charge tasting fees of between $10 – $15 per person. At some wineries tasting fees can be waived against any wine purchased.

If your group is larger than 10 people then tasting fees may be  non-refundable.

Am I riding on the roads?
Not unless you want to. Since the addition of the Wineries Cycle Track you follow the lime tracks on the side of the road. It is one of the safest places to ride and very bike friendly. There is only one section where clients are on the road for 400m.
Can we ride in other areas?
We have a shop in Clive that covers the coast and Havelock North.

We have a shop in Bridge Pa/Roy’s Hill that covers the Bridge Pa Triange and Gimblett Gravels wineries

Do I have to wear a helmet?
Yes. Helmets are compulsory in New Zealand and client safety is paramount so we insist you take one of our helmets or bring your own. If you are stopped by the police for nor wearing a helmet, you are liable for a large fine.
What happens if something happens to my bike?
Bike tires don’t like glass or jumping on/off the pavements, but it can always happen so be ware of that. If you have a flat tire or something breaks on the bike, give us a call and we will be there as soon as possible with a replacement.
What happens if my bike gets stolen?
First thing to do is to contact us and we will arrange to report it to the police. Our insurance for bike theft means we charge $350.
What happens if I have an accident?

We highly recommend that all renters contract their own travel or personal insurance. On Yer Bike is not responsible for any type of accident as described in the rental agreement and rental waiver. If an accident does occur, stay calm and call 111 first if you require medical attention. Call us too, we will do anything we can to help you.

Nearby ameneties

Are there places to stay nearby?
There are several good motels and lodges in Havelock North and Hastings to consider which is only a 15 minute drive away. Go to www.bridgepatriangle.nz  for listings.
Can I camp anywhere?
If you are in a camper van or self-contained motorhome, there is Hastings Top Ten Caravan Park not too far away in Hastings City. Napier Top Ten Caravan Park further away (25Km). There are no camping sites in the immediate vicinity of the wineries.

We do not allow overnight camping in our car park.

Where can I eat nearby?
There is a cafe at Ash Ridge Wines – where you start and finish – which offers Tea, Coffee, various platters and pizzas.  Abbey Cellars offer a cheese board and pizzas.  Oak Estate is a lovely bistro with great food and Te Awa winery has a restaurant, but is best to book first as they may have other functions on. There are no shops or farmers fruit outlets on the route. If you have specific dietary requirements, bring a picnic of your own to enjoy on the way.

Returns

What time do I have to return the bike?
All hires, regardless of what time you started, finish at 5pm. Please bring back your bicycles to our base on or before 5pm.

If you fail to do so, we reserve the right to charge you $5 per person for every half hour you are late. If this is not paid by the individual on return, we will recover it from the person who made the initial booking.

If you leave or abandon your bike at any of the wineries and do not return the bike to our base we will charge $30 per bicycle recovery fee. You will be liable for the cost of any bike(s) if stolen before we can recover it. If this is not paid by the individual on return, we will recover it from the person who made the initial booking.

CONTACT

If we haven’t managed to answer your questions about one of our tours or trails.

Before contacting us, please check out our frequently asked questions above first. If you cannot find the answer you are looking form then, by all means, contact us your question and we will add it to our help section.

Booking: Please use one of the booking forms on this website – we have gone to a lot of effort to add them. We do not take bookings by email or telephone.

On Yer Bike Winery Tours
2543 State Highway 50, Roy\'s Hill, Flaxmere 4175