Our Commitment to Your Data Privacy and Security for Hawke's Bay Winery Tours

Introduction to Our Data Privacy and Security Policy

Welcome! At On Yer Bike Winery Tours, the security of your personal information is as important as the enjoyment of your Hawke’s Bay winery tour. This Data privacy and security policy outlines how we collect, manage, and use your personal information, ensuring we comply with the New Zealand Privacy Act.

By providing complete transparency on data handling, we aim to build trust and assure you that your details—from your contact information to your payment data—are handled with the highest level of care and security.

Who we are

We are On Yer Bike Hawkes Bay Limited trading as On Yer Bike Winery Tours. Our website address is: https://onyerbikehb.co.nz.

1. What Personal Data We Collect for Your Winery Tour

As Data privacy and security policy we collect only the necessary information to process your winery tour booking, improve our services, and meet our legal obligations.

Data Collected Directly From You:

We collect personal information when you book bike hire or an adventure game, including via our website, related services, or direct contact (email/phone). This data is essential to process your booking and includes:

• Full name and contact details (phone, email, address).
• Payment details (processed securely via STRIPE, as detailed below).
• Information required for the safe provision of our services (e.g., booking time/date).

Automated Data Collection:

When you visit our website, our analytics packages (such as Google) automatically collect non-personal data about your usage to help us improve site functionality. This includes your browser type, operating system, and pages viewed.

2. Secure Payment Processing: STRIPE & PCI Compliance

We prioritize your financial security. For all Hawke’s Bay winery tour bookings made online, we use industry-leading secure booking systems and payment gateways.

• Checkfront booking system: We use checkfront to gather information regarding your name, your email and phone number and the dates you are booking for. This is held by Checkfront on our behalf and no one else has access to this information.

• STRIPE® Payment Gateway: We use STRIPE® for all online credit card transactions. STRIPE® is PCI DSS Tier 1 certified, meaning it adheres to the highest global standards for card payment security.

• No Stored Card Data: On Yer Bike Winery Tours does not store or transfer any of your credit card information directly on this website. All data is transferred securely using STRIPE®’s encrypted servers, ensuring that your complete card number cannot be viewed by our staff or any outside party.

• High-Level Encryption: All payment transactions are performed under a 128 Bit SSL Certificate, and transaction data is encrypted for storage within STRIPE’s bank-grade data centre.

3. How We Use Your Data to Provide Services

To minimise data privacy and security issues, we use your personal information solely for the purposes listed below:

• To verify your identity and process your booking for bike hire and adventure games.
• To enable us to process payment and manage your reservation via our booking engine (Checkfront).
• To respond to your communications and complaints.
• To market our services and products to you (only if you have granted explicit permission).
• To protect and enforce our legal rights and interests, including defending any claim.

4. Commitment to Data Sharing & Third Parties

We do not sell or share your personal information with third parties for marketing purposes.

We may occasionally disclose your personal information to third parties only when necessary to fulfill the services you have booked:

• To any business that supports our services, such as the hosting providers for our website or the underlying IT system.
• To businesses that support our fulfillment and delivery.
• To regulatory or law enforcement authorities, if required by the New Zealand Privacy Act or another law.

Note that our booking engine and data storage may involve processing outside of New Zealand. We take reasonable steps to ensure that any third-party disclosure maintains appropriate privacy standards.

5. Cookies and Embedded Content

We use cookies to monitor your use of the website and enhance functionality (e.g., login persistence for our booking engine). You can disable cookies in your browser settings, though this may impact certain website features.

Articles on this site may include embedded content (e.g., videos) from other websites. These sites operate under their own Data privacy and security policy. We encourage you to review their policies before interacting with embedded content.

Comments

We do not allow comments to be left on this site. If visitors were able to leave comments on the site we would collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

We do not allow visitors to upload media to this site. All media is copyrighted to the rightful owner, if infringements are found, it is the copyright holder’s responsibility to find the perpetrator, we do not hold any information of the third-party images displayed on this website. All images are copyright to On Yer Bike Hawke’s Bay Limited

Cookies

If you set up or have an account with our booking engine – Checkfront – and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data privacy and security data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your Rights and Data Privacy and security Protection

You have the right, subject to the Act, to access your personal information that we hold and to request a correction. If you have any questions or concerns regarding this Hawke’s Bay Winery Tour Data Privacy and Security policy, please contact us immediately via the email provided on our contact page.