Cancellations and Refunds Policy
Our cancellation refunds policy is very straight forward:
Cancellation and Refunds Policy
We understand that sometimes, plans can go awry. However, from the time that you make a booking, bikes are held for you in anticipation of you coming. Our refunds policy will not give money back because your changed your mind, but we may be able to book you in another day.
When you book, we ask that you pay the full amount up front. We no longer take deposits or verbal reservations.
Change of Mind in our Refunds Policy
Please make your bookings carefully. If you have made a booking and wish to cancel within 72 hours of making such booking, our refunds policy is that we will not issue a refund. We will only issue gift certificates to the value of the hire for you to use at a later date.
If you make a booking within 48 hours of your chosen date and time, we expect you to turn up and our refunds policy is that we will not issue refunds for cancellations or changes in booking quantities within 48 hours of the booking.
Check if you're eligible for a refund
You can check here to what you may expect. Just enter your booking date and time and see what the result will be. Please note that this works on your current time and is an indicatior of our refund policy. We will only take into consideration the date and time that we receive an email from you to effect the correct policy.
Cancellation due to weather
Bicycling is an outdoor event, and it may be windy or raining during the winery tour. We don’t generally cancel for unsettled weather unless we consider it to be too uncomfortable or dangerous to cycle during our operation hours.
For this to occur we would have a weather forecast for Hastings district showing rain in excess of 1.5mm per hour for two or more hours or winds in excess of 30 km/h during the period of 11am to 4pm on the booked date. These readings are taken from the MetService website. Please note, Napier and Hastings have different forecasts and can experience different weather on the day.
If the weather doesn’t look enticing for a bike ride, please call us first to confirm the forecast. Weather is rarely as bad as it looks, so give us a call first.
If you still want to cancel because the weather is too wet or windy for you to cycle, we do allow booking cancellations within 24 hours with the following terms:
- We can organize the next available day to book you in for a bike ride, please let us know at the time of cancellation which day you would like to come on. This is subject to availability on your proposed date.
- We can issue you with a gift voucher to the value of the booking you made. This can be used within 2 years of issue.
Unfortunately we cannot do bank, card or cash refunds for weather cancellations.
Once a hire has started or the booking date and time has passed and you have not been in contact, no refunds will be given.
Cancellation by On Yer Bike
On Yer Bike Hawke’s Bay Ltd reserves the right to cancel bike hires without prior warning due to weather or other related conditions. If a cancellation is due to poor weather conditions such as heavy rain or strong winds, we will endevour to either reschedule your booking on the next available day, subject to availability or find an alternative date.
Should we not be able to find a suitable alternate date for any reason, a full refund of any deposit or payment made to On Yer Bike Hawke’s Bay Ltd will be given.
| Timing | Charges | Description |
|---|---|---|
| Five (5) days before | Refund less transaction charges | If you cancel your booking or adjust your booking quantity, date, or time, prior to 5 days the pickup date and time, you will receive a refund for the amount changed less transaction charges. |
| Within 5 days to 2 days (48 hours) | Vouchers or 50% of the total hire* | For cancellations within 5 days we will issue gift vouchers, valid for 2 years, for the value of the bike hire (excluding card transaction fees) that you can use towards a future booking. If you insist on a cash refund, we will only refund 50% of the booking value. If you reduce your booking numbers, we will only issue gift vouchers for the difference, no cash refunds.** |
| Within 48 hours | No refund | If you cancel or adjust your booking within 48 hours, there will be a cancellation fee equal to 100% of the total hire amount. No refunds will be given. |
| On the day of pickup | No refund | If you cancel or adjust your booking on the day of pickup there will be a cancellation fee equal to 100% of the total hire amount. No refunds will be given. |
| After booking time | No refund | If you do not show up and the booking date and time has passed or once a hire has started, no refunds will be given. |